1. Introduction
Welcome to Issua Sports (“we,” “us,” or “our”), operated by Soligen International Inc Ltd. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
This policy applies whenever you visit our website, create an account, place an order, or interact with our customer support team. By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
- Personal details you provide directly, such as your name, email address, telephone number, billing address, and delivery address.
- Payment-related information, processed securely through our third-party payment providers. We do not store full card details on our own systems.
- Order history and customer support communications.
- Technical information such as your IP address, browser type, device type, and operating system.
- Website usage data collected through cookies and analytics tools, such as pages visited and time spent on our site.
3. How We Use Your Information
We use the information we collect to:
- Process, fulfil, and deliver your orders.
- Communicate with you about your orders, account, or enquiries.
- Provide customer support and resolve issues.
- Detect and prevent fraud or unauthorised activity.
- Maintain and improve the performance, security, and functionality of our website.
- Personalise your shopping experience and recommend relevant products.
- Send promotional updates, offers, or newsletters, where you have given your consent.
We only process your personal information where we have a legitimate business purpose for doing so, where it is necessary to perform a contract with you, or where required by applicable law.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve site functionality, analyse traffic, and enhance your browsing experience. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
5. Sharing of Information
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:
- Payment processors, to securely handle transactions.
- Delivery and logistics partners, to fulfil and ship your orders.
- Website hosting and IT service providers.
- Analytics providers, to help us understand website usage.
- Legal or regulatory authorities, where required by law or to protect our legal rights.
These third parties are only provided with the information necessary to perform their specific services and are required to handle it securely and confidentially.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements. Once information is no longer required, we take reasonable steps to securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are not directed at individuals under the age of 14. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.